Q&A

How do I make a booking?

You can book directly through our official website. All bookings must be completed online.

Do I need to pay in advance?

Yes, all bookings require full payment at the time of reservation.

What payment methods are accepted?

We accept credit cards (Visa, Mastercard, Amex) and bank transfers.

Can I pay on arrival?

No, bookings must be fully paid in advance.

What do I need to bring when I arrive?

Please bring your booking confirmation (phone or print) and a valid ID.

What happens if I don’t bring my booking confirmation?

Entry may be denied without valid confirmation and ID.

Can someone else use my booking?

The booking must match the ID used. Otherwise, payment will need to be made again on arrival.

Can I cancel my booking?

Bookings are non-refundable unless the venue is closed.

What if it rains or the weather is bad?

You will receive an e-voucher valid for 18 months.

What if I don’t show up?

No-shows are non-refundable.

Can I change my booking date?

Yes, within 2 hours after booking (subject to availability).

Can I upgrade my table?

Yes, upgrades are possible anytime depending on availability.

Can I book for a large group?

Yes. Groups of 13–30 pax require a group booking. Groups above 30 pax require a private area.

Is there an age restriction?

Yes, Atlas Beach Club is strictly 16+.

Can under 21 drink alcohol?

No, the legal drinking age is 21.

Is there a dress code?

Yes, smart casual is required.

Can we wear matching outfits or costumes?

No, matching outfits or group costumes are not allowed.

Can I enter if I’ve been drinking?

Guests heavily under the influence may be denied entry.

Can I be asked to leave?

Yes, management may remove guests for inappropriate behavior.

What should I wear in the pool?

Proper swimwear is required.

Can I bring drinks or phones into the pool?

No food or electronics are allowed in the pool.

Can I dive or jump into the pool?

No, diving and jumping are strictly prohibited.

Can I bring outside food or drinks?

No, outside food and beverages are not allowed.

Can I bring a drone or camera?

Only with prior approval from management.

Are bags checked?

Yes, all bags are subject to security checks.

Are pets allowed?

Only on beach beanbags and must be on a leash.

Can I smoke anywhere?

Smoking is only allowed in designated areas.

Is Atlas responsible for lost items?

No, guests are responsible for their belongings.

What if I damage something?What if I damage something?

Guests are responsible for any damages caused.

Can I take photos?

Yes, but please respect other guests’ privacy.

Will Atlas take photos of guests?

Yes, for marketing purposes.

Why was I denied entry?

Entry may be denied if rules are not followed (ID, behavior, dress code, etc.).

Can management make exceptions?

All decisions are at management discretion.

How long can I stay?

You can enjoy Atlas all day, from 12 PM to 12 AM during your visit.

Is there a queue or waiting time?

Waiting time may vary depending on the day and crowd. We recommend arriving early or making a reservation to secure your spot.

Is there an entrance fee?

Yes, a General Admission entrance fee applies.

Is there a minimum spend? (Daybed / Sofa / Table)

Yes, minimum spend applies for daybeds and sofas.

Is the minimum spend consumable?

Yes, the minimum spend is largely consumable on food and drinks. Kindly note that a booking fee is applied, therefore it is not fully consumable.

Are prices subject to tax & service?

No, prices are inclusive and not subject to additional tax and service charges.

Do you require a deposit?

No, we do not require a deposit during your visit.

Do you have WiFi?

Yes, complimentary WiFi is available.

Are towels provided?

Yes, towels are provided for your convenience.

Do you have lockers or showers?

Yes, lockers and showers are available for our guests.

Is there a changing room?

Yes, changing rooms are available.